Swansea
From full bars to no service: The best and worst areas for mobile signal in the UK revealed - so, do you live in a connectivity black spot?
FBI under pressure over open airport five miles from Charlie Kirk assassination hit as private jet'vanishes' after shooting MSNBC analyst Matthew Dowd fired over'disgusting' on-air comments about Charlie Kirk shortly after conservative star was assassinated Elite sniper breaks down Charlie Kirk assassin's sick plot... and reveals tiny detail everyone's missed: The gun. MAUREEN CALLAHAN: Charlie Kirk's body wasn't even cold... before the fighting started again. Do these ghouls not see where this is headed? Charlie Kirk's powerful tribute to murdered Ukrainian refugee hours before his own assassination: 'America will never be the same' Musk dethroned as richest person by forgotten Wall Street darling's founder as stock soars 42% Charlie Kirk dead at 31: What we know so far about MAGA star's death at Utah campus that sent shockwaves around the world as FBI botches arrest and Trump promises ultimate punishment TMZ forced to apologize after staff heard erupting in laughter as Charlie Kirk's death was announced Sweater weather starts here - the cozy, chic pieces from Soft Surroundings you'll actually wear all season Trump issues Oval Office address over Charlie Kirk's assassination: 'This is a dark moment for America' Fierce debate erupts over'non-human' technology in space after video captures UFO surviving Hellfire strike Is this Charlie Kirk's killer? This Oscar-nominated actress, 68, will soon reunite with her ex in Spain for their daughter's wedding, can you guess who?
Hybrid Emotion Recognition: Enhancing Customer Interactions Through Acoustic and Textual Analysis
Wewelwala, Sahan Hewage, Sumanathilaka, T. G. D. K.
Sahan Hewage Wewelwala School of Computing Informatics Institute of Technology Colombo 06, Sri Lanka sahanwewelwala@gmail.com T.G.D.K. Sumanathilaka Department of Computer Science Swansea University Swansea, Wales, United Kingdom deshankoshala@gmail.com Abstract -- This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in contact centers. By combining acoustic features with textual sentiment analysis, the system achieves nuanced emotion detection, addressing the limitations of traditional approaches in understanding complex emotional states. Rigorous testing on diverse datasets demonstrates the system's robustness and accuracy, highlighting its potential to transform customer service by enabling personalized, empathetic interactions and improving operational efficiency. This research establishes a foundation for more intelligent and human - centric digital communication, redefining customer service standards. The capacity to identify and comprehend emotions effectively is an essential element of human - computer interaction, especially in spoken and written communication.
Evaluating Precise Geolocation Inference Capabilities of Vision Language Models
Jay, Neel, Nguyen, Hieu Minh, Hoang, Trung Dung, Haimes, Jacob
The prevalence of Vision-Language Models (VLMs) raises important questions about privacy in an era where visual information is increasingly available. While foundation VLMs demonstrate broad knowledge and learned capabilities, we specifically investigate their ability to infer geographic location from previously unseen image data. This paper introduces a benchmark dataset collected from Google Street View that represents its global distribution of coverage. Foundation models are evaluated on single-image geolocation inference, with many achieving median distance errors of <300 km. We further evaluate VLM "agents" with access to supplemental tools, observing up to a 30.6% decrease in distance error. Our findings establish that modern foundation VLMs can act as powerful image geolocation tools, without being specifically trained for this task. When coupled with increasing accessibility of these models, our findings have greater implications for online privacy. We discuss these risks, as well as future work in this area.